Terms & Conditions

Accepting these Terms & Conditions

These Terms & Conditions form a binding agreement between you and us when you use our website, open an account, deposit money, play games or use any other service we make available. By selecting the option to accept these terms, or by continuing to use your account, you confirm that you have read and understood them and agree to follow them.

Other rules may apply to particular games, payment services, promotions or features. Those rules will be shown in the relevant part of the website or cashier and form part of these Terms & Conditions. If a specific rule conflicts with these general terms, the specific rule will apply to the relevant service or offer.

• You are responsible for reading the current terms before using your account.
• You must follow all instructions, restrictions and limits shown in your account, the cashier and any applicable offer terms.
• You must not use our services if you do not agree to these terms or cannot meet the requirements set out in them.

We may change these terms when necessary, including to reflect changes to our services, security requirements, legal obligations or the way our games operate. We will make the updated terms available on the website. If a change materially affects your use of the service, we will take reasonable steps to bring it to your attention. Continuing to use your account after the effective date of a change means that you accept the updated terms. You should stop using your account if you do not accept them.

Eligibility and your account

You may open and use an account only if you are 18 or over, are a resident of the United Kingdom and are legally permitted to use our services. We hold a gaming licence and use account verification and other controls to help ensure that our services are used by eligible customers.

• You may have only one account with us. You must not open an additional account, use another person’s account or allow another person to use yours.
• All information you provide must be accurate, complete and current. This includes your name, date of birth, address, email address and payment details.
• You must update your information promptly if anything changes, or contact support if you cannot update it through your account.
• You must use payment methods that belong to you unless we have expressly agreed another arrangement.
• You must keep your username, password and other login details confidential and take reasonable steps to stop anyone else accessing your account.
• You must tell us promptly through support@livebetcasino.co.uk or the live chat if you think your login details have been lost, stolen or used without your permission.

Your account is personal to you and cannot be sold, transferred, assigned or used as security. You are responsible for activity carried out through your account unless you have told us about unauthorised access as soon as reasonably possible. We may ask you to reset your login details or apply additional security measures.

You must not open or use an account while self-excluded, during a time-out, or on behalf of someone else. We may refuse an application where the required information is not provided, where an account already exists, or where opening the account would not be consistent with our legal, security or safer gambling responsibilities.

Identity, age and source-of-funds checks

We may check your identity, age and address when you open an account and during your use of our services. These checks help us confirm that you are eligible to gamble, protect your account and meet our legal and security obligations.

We will require identity, age and address checks before your first withdrawal. We may ask for documents or information such as proof of identity, proof of address or evidence that a payment method belongs to you. The documents must be genuine, legible and current. We may ask for further information if the first documents do not answer our checks.

Where required, we may also carry out source-of-funds or source-of-wealth checks. We may ask how deposits are funded or request supporting information. You must provide information that is accurate and complete within the time requested.

A deposit, withdrawal or other account activity may remain pending while checks are completed. We may limit access to some or all services until the checks are complete. If you do not provide the requested information, or if the information cannot be verified, we may delay or decline a withdrawal, suspend the account or close it in line with these terms.

Deposits, withdrawals and bonuses

Deposits and withdrawals

Deposits must be made through a payment method available in your cashier and must be authorised by you. A deposit is available for play only when it has been credited to your account. We may reject, return or hold a transaction where it is incomplete, appears unauthorised, does not pass our checks or cannot be processed by the relevant payment provider.

You can request a withdrawal through your account, subject to the limits and options shown in the cashier. We will normally return funds using the same payment method used for the deposit where possible. If that is not possible, we may use another method in your name or ask for further information before processing the withdrawal.

• The deposit, withdrawal and transaction limits shown in the cashier apply to your account and may vary according to the payment method or account checks.
• A withdrawal may remain pending while identity, age, address, payment, safer gambling or source-of-funds checks are completed.
• We may cancel or return a transaction that is made in error, is duplicated, is unauthorised or would breach these terms.
• You must not use deposits or withdrawals to move money for another person or for an unlawful purpose.
• You remain responsible for checking that the amount and payment details shown before confirming a transaction are correct.

Bonuses and promotional offers

Each bonus or promotional offer has its own terms. These terms will explain who can take part, how to claim the offer, any qualifying deposit, wagering requirement, eligible games, maximum bet, maximum bonus or winnings, expiry date and withdrawal conditions. You must read and comply with those terms before accepting an offer.

A wagering requirement must be completed in the way and within the period stated in the offer terms. Bets placed above a stated maximum bet, on excluded games or through a prohibited method may not count and may cause the offer or associated winnings to be removed. An offer that has expired or has not been claimed in accordance with its terms may be cancelled.

You must not abuse a promotion. This includes opening multiple accounts, using another person’s account or payment method, coordinating activity, exploiting an error, placing bets mainly to satisfy a requirement without genuine play, or using any other method intended to obtain an unfair promotional advantage. If we identify abuse, we may cancel the offer, remove related winnings, restrict future offers or take action under these terms.

Safer gambling and self-exclusion

Gambling should be treated as entertainment and not as a way to make money or solve financial problems. You can set deposit limits and use the time-out tools available in your account. A time-out prevents or restricts access for the period you select, and you should not try to avoid it by opening another account.

If you want to stop gambling with us, you can request self-exclusion through your account or by contacting support@livebetcasino.co.uk or the live chat. We will take reasonable steps to apply the exclusion and restrict access in line with our procedures. You must not try to create or use another account during a self-exclusion period.

Information and support are available from GambleAware, GamCare, GamStop and the National Gambling Helpline. If gambling is affecting your finances, relationships, work or wellbeing, consider stopping and seeking help.

Account closure, complaints and governing law

Closing or suspending an account

You may ask us to close your account at any time by contacting support@livebetcasino.co.uk or using the live chat. We may also close or suspend an account at your request, after a period of inactivity, or where we believe that closure or suspension is needed to protect you, us or the integrity of our services.

We may suspend or close your account if you breach these terms, provide false or incomplete information, fail verification, use an account improperly, abuse a promotion, attempt fraud, use an unauthorised payment method or act unlawfully. We may restrict access while we make checks or look into a concern. Where appropriate, we will tell you the reason and any steps available to you, although we may withhold information where doing so could affect security, an investigation or our legal obligations.

When an account is closed, any withdrawal remains subject to completed checks and any legitimate balance adjustments. We may retain or remove funds where this is permitted by these terms or required because of fraud, unlawful activity, a payment reversal or a serious breach. Any applicable bonus terms continue to apply after closure where necessary.

Complaints and disputes

If you are unhappy with our service, a transaction, an account decision or the way a game has operated, contact support@livebetcasino.co.uk or use the live chat. Please provide enough information for us to identify your account and understand the issue. We will acknowledge and answer your complaint within a reasonable time, although the time needed may depend on the information required and the nature of the matter.

We may ask for documents or further details before reaching a decision. If we cannot settle the matter through our complaints process, independent dispute resolution may be available under the arrangements that apply to us. We will explain the next general step where this applies.

Liability and the law that applies

We will provide our services with reasonable care and skill. We are not responsible for loss caused by events outside our reasonable control, interruptions to communications or payment services, problems with your device or internet connection, or information that you provide incorrectly. Nothing in these terms excludes or limits a responsibility that cannot lawfully be excluded or limited.

If any part of these terms is found to be invalid or unenforceable, the remaining parts will continue to apply. These Terms & Conditions and disputes connected with your account or our services are governed by the laws of England and Wales.