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Contact Us
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How to reach us
Use the contact options below when you need help with your account or a question about our services. Our team can help identify the issue and explain the next step.
Live chat is available on the site 24/7, so you can speak to us at any time. For written support, email support@livebetcasino.co.uk. Include enough detail for us to locate your account and understand your question.
What to have ready when you write
To help us respond accurately, include the following where relevant:
- Your username, as shown in your account.
- The game, deposit, withdrawal, or other transaction involved.
- The date and approximate time when the issue happened.
- A clear description of what you expected and what you saw instead.
Common questions we help with
We can assist with common account questions and explain the information needed for account security. Typical topics include:
- Account access, personal details and verification requirements.
- Deposits, withdrawals and the status of a cashier transaction.
- Bonus terms, eligibility and the steps needed to use an offer.
- Technical problems, game loading and messages shown on screen.
Complaints
If you wish to make a complaint, email support@livebetcasino.co.uk with Complaint in the subject line. Please describe what happened, include relevant transaction or account details, and tell us what outcome you are seeking. We acknowledge your complaint and reply once it has been checked. If you need to add information, reply to the same email so the messages stay together.
