Bonus Terms and Conditions

How these bonus terms apply

These terms apply to bonuses, free spins, cashback offers, promotional credits and other incentives made available through your account with us. Each offer may also have its own specific terms. You should read those terms before opting in, depositing funds or using a bonus. The offer terms shown in your account or at the point of participation form part of these Bonus Terms and Conditions.

If a specific offer contains a rule that differs from these general terms, the specific rule applies to that offer. If there is no specific rule, these terms apply. We may limit an offer to certain players, payment methods, games, stakes, dates or account types. The details shown in your account are the applicable details for you.

• A bonus is a promotional benefit and is not the same as cash in your account.
• You must meet all eligibility and wagering requirements before bonus funds or related winnings can normally be withdrawn.
• You may only use an offer in the way described in its terms.
• We may ask you to complete account, identity, age or payment checks before crediting or paying a bonus.
• You remain responsible for checking the applicable offer terms before you take part.

We hold a gaming licence and may verify your account before allowing you to use promotional funds or withdraw winnings. We may also restrict or refuse an offer where this is necessary to comply with our legal or licensing responsibilities.

Eligibility and claiming a bonus

Who can take part

Bonus offers are available only to eligible customers who meet the terms of the particular offer. You must be aged 18 or over, have an account in your own name and provide information that is complete and accurate. An offer may be available to new customers, existing customers or a defined group of customers only.

• You must not be self-excluded, subject to an account restriction or unable to use our services.
• You must use only one account unless we have expressly agreed otherwise.
• Your account must remain open and in good standing when you claim, use or withdraw from an offer.
• Any deposit used to qualify must be made using a payment method that belongs to you and is accepted for the offer.
• You must not claim an offer more than once where the offer is limited to one claim per customer, household, device, payment method or other stated group.

Opting in and receiving the offer

Some offers are applied automatically, while others require you to opt in, enter a code or select the offer before making a qualifying deposit. If an opt-in step is required and you do not complete it, the deposit or play may not qualify. We are not responsible for a failure to claim an offer where the stated steps were not followed.

The qualifying deposit, minimum deposit, qualifying game, eligible payment method and any other conditions are shown with the offer. Deposits that are reversed, charged back, returned or otherwise not cleared may not qualify. A bonus may be delayed while we complete the checks required for your account.

Using bonus funds and meeting wagering requirements

Bonus balances and qualifying play

When a bonus is credited, it may be shown separately from your cash balance. The order in which cash and bonus funds are used can depend on the offer and the account information displayed in the cashier. You should use the information in your account to understand the balance available for play and the progress towards any wagering requirement.

A wagering requirement means that a stated amount of eligible bets or stakes must be completed before the bonus and any related winnings become available for withdrawal. The required amount, qualifying games, contribution rates, maximum stake and any other restrictions are set out with the offer. Different games may count in different ways, and some games may not count at all.

• Only stakes that meet the offer terms count towards the wagering requirement.
• A stake may count at a reduced rate or may be excluded if the game or bet type is not fully eligible.
• Any maximum stake stated in the offer applies while wagering requirements remain outstanding, even if the stake is made using cash funds.
• Cancelled, void, refunded or reversed bets do not normally count towards a wagering requirement.
• The progress shown in your account is the record to use when checking whether the requirement has been met.

Withdrawals before completion

Where an offer requires wagering before withdrawal, requesting a withdrawal may cancel the bonus and any winnings linked to it. The offer terms will explain the effect of a withdrawal request. We may also remove promotional funds that have not been used in accordance with the applicable terms.

A withdrawal does not remove our right to complete account, identity, payment or safer gambling checks. We may hold a withdrawal while those checks are taking place, and we may ask for information or documents before processing it.

Expiry, cancellation and fair use

Expiry and cancellation

A bonus may expire if you do not claim it, use it or complete its wagering requirement within the period stated in the offer. Once a bonus expires, the promotional funds and any winnings that depend on those funds may be removed. We will show the relevant expiry information in your account or with the offer where applicable.

You may be able to decline or cancel a bonus before using it. The effect of cancellation depends on the offer. It may remove the bonus and related winnings, and it may not restore an offer that has already expired or been used. Contact support if you are unsure about the effect of cancelling a promotion.

Fair use and prohibited activity

Promotions are intended for genuine recreational play. We may investigate activity where we reasonably believe that an offer has been obtained or used unfairly. This includes duplicate accounts, false information, payment misuse, collusion, automated play, exploiting a technical error, chargebacks or activity designed mainly to obtain promotional value without genuine play.

• We may cancel or remove a bonus that was credited in error.
• We may void promotional winnings connected with a breach of these terms.
• We may restrict future participation in promotions while an account is checked.
• We may close or restrict an account where this is permitted under our account terms.
• We will consider the relevant account activity and information available to us before taking action.

If a technical problem causes an incorrect balance, bonus or wagering result, we may correct the error. You must not knowingly use a technical error to obtain an advantage. If you notice an error, stop using the affected offer and contact us.

Support, safer gambling and changes

Questions and complaints

If you have a question about a bonus, contact us through the live chat on the site or by e-mail at support@livebetcasino.co.uk. Tell us which offer you used and, where possible, include the relevant account or transaction details. We will look into the matter using the offer terms and the information recorded on your account.

If you disagree with an outcome, you may make a complaint through the same support channels. Please provide enough information for us to identify the offer and understand the issue. We may ask for further information before giving you a final response.

Safer gambling choices

Bonuses should not encourage you to play beyond your means. We provide account tools that may include deposit limits, time-outs and self-exclusion. You can ask support for information about these tools before claiming or using an offer. If gambling is causing concern, support is available from GambleAware, GamCare, GamStop and the National Gambling Helpline.

Changes to these terms

We may update these Bonus Terms and Conditions or withdraw an offer where this is necessary for legal, licensing, security, technical or operational reasons. Any change will not normally affect a bonus already claimed in a way that removes a benefit you have already earned, unless the change is required to correct an error, prevent misuse or meet a legal obligation. The current terms shown on the site apply when you use an offer.