Responsible Gaming

Our commitment to responsible gambling

Gambling should be treated as entertainment, not as a way to make money, solve financial problems or recover losses. Before you play, decide how much money and time you are comfortable spending. Only use money that is available after your essential costs have been paid.

We provide account controls to help you keep gambling within the boundaries you have chosen. These controls are designed to support your decisions, but they do not replace personal judgement. Take a break if gambling stops feeling enjoyable or starts affecting your finances, relationships, work, studies, sleep or mood.

• Set a budget before you play. Decide your gambling spend for a day, week or month, and do not increase it to cover losses.
• Keep gambling separate from essential spending. Do not use money needed for rent, bills, food, travel or other commitments.
• Do not chase losses. A further bet cannot guarantee that money already lost will be recovered.
• Do not borrow to gamble. Avoid using credit, loans or money belonging to someone else.
• Keep track of time. Regular breaks can help you stay aware of how long you have been playing.
• Never gamble if you are under 18. Gambling is for adults aged 18 and over only.

We hold a gaming licence and verify accounts so that we can apply age, identity and safer gambling checks. We may contact you if information or activity suggests that additional support or account controls should be considered.

Tools in your account

You can use the safer gambling controls in your account to set boundaries before you play. Sign in and open the safer gambling, account or limits area, then choose the control you want to apply. Follow the instructions shown on screen and confirm the change. If you cannot find a control or need help using it, contact us through live chat or at support@livebetcasino.co.uk.

Deposit limits

A deposit limit restricts the amount you can deposit during the period you select. Choose an amount that fits your budget rather than an amount based on what you hope to win. A limit can help prevent unplanned deposits and can make your gambling spend easier to track.

When you lower a deposit limit, the lower amount takes effect in accordance with the confirmation shown in your account. An increase may take longer to apply, so that you have time to reconsider the decision. The cashier and your account will show the limit that applies to you.

Loss and session limits

Where available in your account, a loss limit helps you set the amount you are prepared to lose during the selected period. A session limit helps you decide how long you can play before your session ends or you are prompted to stop. These limits are separate from your deposit limit: money deposited is not the same as money lost, and time spent playing is not measured by deposits.

Set these limits before starting a session. Choose a level that would still feel affordable if the full amount were lost. Do not remove or increase a limit because you are close to winning, have lost money or want to continue after your planned stopping time.

Time-outs

A time-out temporarily prevents you from gambling for the period you select. It is useful when you want to step away, regain control or stop playing during a difficult moment. Start a time-out from the safer gambling area of your account, select the available period and confirm it. Once active, you cannot use the account for gambling until the time-out ends.

Self-exclusion

Self-exclusion is a stronger step for anyone who wants to stop gambling with us. Select self-exclusion in your account and follow the confirmation process. During self-exclusion, your account will be closed or restricted from gambling for the period selected, and you should not try to open another account or use another person's account.

If you choose self-exclusion, remove gambling applications, avoid gambling websites and consider asking someone you trust to help you stay away. Contact us through live chat or at support@livebetcasino.co.uk if you need assistance with the process. Self-exclusion does not remove your responsibility to settle any genuine amounts owed or to provide information needed for account checks.

Reality checks

Reality checks remind you how long you have been playing and may show relevant account information, such as activity or spend. Use them as a prompt to pause and decide whether you still want to continue. When a reality check appears, stop and consider the time and money you have already spent rather than treating the message as an invitation to play longer.

Signs that gambling may be becoming a problem

Problem gambling can affect anyone. It is not defined by how often you play or by the size of your bets. The important question is whether gambling is becoming difficult to control or is causing harm. Consider taking a break and seeking support if any of the following apply:

• You spend more money or time gambling than you planned.
• You increase your stakes or gamble more often to feel the same excitement.
• You try to stop, cut down or take a break, but find it difficult.
• You chase losses or return soon after losing to try to win money back.
• You borrow money, sell possessions or use essential funds to gamble.
• You hide gambling from family, friends or people who may be affected by it.
• You feel restless, irritable, anxious or low when you are not gambling.
• You miss work, studies, sleep, meals or personal commitments because of gambling.
• You argue with people close to you about gambling or avoid them to keep playing.
• You use gambling to escape stress, sadness, loneliness or other difficult feelings.

You do not need to wait for every sign to appear before asking for help. Stop gambling, use a time-out or self-exclusion, and speak with a trusted person or a support organisation. If gambling is affecting your safety or mental health, seek urgent help from an appropriate health service.

Where to get help

Support is available whether you want information, help to reduce gambling or help to stop. These organisations offer confidential guidance and can explain the options available to you. You can contact them directly without waiting for a problem to become more serious.

• GambleAware provides information and practical support for people affected by gambling, including guidance on recognising harm and finding further help.
• GamCare offers confidential advice, information and support for people who gamble and for friends, relatives or other people affected by gambling.
• GamStop is a multi-operator self-exclusion service that can help you restrict access to participating online gambling services for a chosen period.
• The National Gambling Helpline provides confidential information and support for gambling concerns, including help with stopping, reducing gambling and finding suitable treatment.

You can also speak to someone you trust, such as a family member, friend, colleague, doctor or mental health professional. Telling someone what is happening can make it easier to set boundaries and avoid gambling alone. If you want help with a Livebet Casino account control, contact support@livebetcasino.co.uk or use the live chat on our site.

Protecting minors

Livebet Casino is for people aged 18 and over only. We take reasonable steps to verify your age and identity before allowing gambling activity. We may ask for documents or other information if we need to confirm that an account is being used by the account holder and that the person is old enough to gamble.

Do not allow anyone under 18 to use your account, even if they are watching you or asking to place a bet. Keep your password, device and payment details private. Log out when you finish playing, especially on a shared device, and do not save account details where a child could access them.

Parents and guardians can use parental control software and device-level restrictions to help prevent children from accessing gambling websites or applications. These tools can limit websites, applications, screen time and purchases, depending on the settings available on the device. Use a password that children cannot guess and check that restrictions remain active after software or device updates.

Parental controls are an additional safeguard and cannot replace supervision. If you believe that a child has accessed an account or gambling service, stop the activity and contact us through live chat or at support@livebetcasino.co.uk as soon as possible.